Refund and Returns

At Hoxcorp International Software Provider, our commitment to customer satisfaction extends to our refund and returns policy for virtual products. We aim to provide transparency and clarity in all aspects of our policies to ensure a positive experience for our customers.

1. Eligibility for Returns
1.1. We understand the unique nature of virtual products and offer a 14-day return window from the date of purchase. To qualify for a return, the virtual product must be unused, unopened, and in its original condition.
1.2. Items not eligible for return include:
Virtual products that have been downloaded or accessed.
Products with tampered or damaged packaging.

2. Initiating a Return
2.1. To begin the return process, please contact our dedicated customer support team here within the 14-day window. Our team will guide you through the necessary steps and provide any assistance required.
2.2. Upon contacting us, please provide the following information:
Order number
Description of the issue
Desired resolution (refund or replacement)

3. Refund Procedure
3.1. Once your return request is received and the eligibility of the virtual product is confirmed, we will proceed with the refund process.
3.2. Refunds will be issued to the original method of payment within [X] business days from the date of approval. Please note that the timeline for receiving the refund may vary depending on your financial institution’s policies.

4. Exchange Policy
4.1. Due to the nature of virtual products, exchanges are not applicable. However, if you encounter any issues with your virtual product, please contact us immediately for assistance.

5. Contact Us
5.1. If you have any questions or concerns regarding our refund and returns policy for virtual products, please do not hesitate to reach out to our customer support team here. We are here to ensure your satisfaction and provide prompt assistance with any inquiries you may have.